Payment
Unless other arrangements are agreed in writing, payment must be made in full no more than 14 days after the date of invoice.

Block Bookings of four or more days may require part payment to be made at the time of booking.

Travel expenses for any training carried out at a location more than 30 miles away from trainer’s home base will be charged at 75p/mile on top of the course fees, or full rail/air fare, as will any necessary accommodation expenses.

Late Payment Charges:
Late payments will incur a late payment fee, starting with an initial charge of £20 or 10%, whichever is higher, added 15 days after the date of invoice. A further £20 or 10% will be added each calendar month thereafter until payment is received. Should payment not be received in full within 2 months after the training has taken place legal action will be taken to recover the total amount owed as well as all extra charges and legal costs.

Other charges:
In addition to the above charges a £10 administration fee will also be charged for each of the following:
 - returning incorrectly made out cheques received after the payment deadline
 - sending a payment reminder letter
 - re-invoicing

Cancellation
Cancellation by client:
Cancellation notice must be received in writing 22 days or more before the start date of training.
Penalty Charges: If the cancellation notice is received between 15 and 21 days before the start of training then the client will pay 25% of the total value of training. If cancellation notice is received between 8 and 14 days before the start of training, then the client will pay 50% of the total value of the training. If cancellation notice is received 7 or fewer days before the start of training, then the client will pay 100% of the training fee.

The client will pay any expenses, such as for train tickets already purchased or manuals already printed.

Cancellation by us:
We reserve the right, in every case, to reschedule or to cancel courses as necessary, you will be given a minimum of 15 days notice with the exception of certain unforeseen circumstances (see below ). If it does become necessary to cancel a course, you will be entitled to take that course at a later date or receive a full refund of any course fees paid.

Cancellation due to unforeseen circumstances:
We reserve the right, in every case, to cancel or reschedule the course at short notice due to unforeseen circumstances. This may include power failure, train cancellation or strike, exceptional weather conditions, illness. You will be given the option to reschedule the course at a later date, or have a full refund of any course fees paid.

Responsibility will not accepted for any consequential loss arising from cancellation or curtailment of any course.

Sub-contracting
Where agreed with the client, certain training jobs may be sub-contracted to other trainers. The trainer may follow a course outline available from us or they may follow their own course structure. This will be confirmed with the trainer and client in advance of the training.

Payment will be made directly to Polar Solutions (cheques payable to Polar Solutions) and I will then pass the payment on to the trainer.

Responsibility will not accepted for any loss or damage arising from the actions of the trainer and any claim should be made directly with the trainer.

The client should notify us as soon as possible of any problem there may be with a trainer or the training.